10nagaPrivacy Policy

This page describes what data we collect when you use 10naga and how we keep that data protected. We at 10naga take your privacy seriously and comply with applicable data protection regulations across all jurisdictions where our services operate.

When you register on 10naga, use our live-dealer tables, sportsbook markets, slot games, or esports coverage, we collect personal information required to verify your identity, process your payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and provide customer support. This data is stored securely and never shared with third parties without your explicit consent, except where law requires.

Our privacy practices reflect our commitment to transparency and fair dealing. Read this policy carefully to understand your rights and our responsibilities regarding your personal data on 10naga.

What Data We Collect on 10naga

We at 10naga collect data in three categories: account registration information, payment and transaction data, and gameplay activity.

Account registration: When you create an account on 10naga, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, confirm your age and jurisdiction, and communicate with you about your account.

Gameplay activity: We log all bets you place on live-dealer tables, sportsbook markets, slot games, and esports markets. This includes game ID, stake, outcome, timestamp, and winnings or losses. These records are kept for dispute resolution, fraud prevention, and compliance audits.

Know Your Customer (KYC) on 10naga

Before you can withdraw from 10naga, we request Know Your Customer (KYC) documents. This is a compliance requirement under anti-money-laundering regulations. We ask for a government-issued ID (passport, national ID card, or driver's licence) and proof of residence (utility bill, bank statement, or rental agreement dated within three months).

We at 10naga collect these documents via secure upload and store them encrypted. Our verification team reviews them within 24 hours. Once verified, documents are retained for the period required by law (typically 7 years for compliance records) and then deleted. You can request a copy of your verification status at any time via our support team.

How We Use Your Data on 10naga

We at 10naga use your personal data for the following purposes: account administration (login, password reset, account recovery), payment processing and fraud prevention, compliance with anti-money-laundering and Know Your Customer regulations, dispute resolution and game outcome verification, customer support and technical assistance, marketing communications (only with your consent), and platform improvement based on anonymised usage patterns.

We do not use your data for automated decision-making or profiling that could affect your account access or game availability, except where necessary for fraud detection. If we detect suspicious activity on your account, we reserve the right to suspend it pending investigation.

Third-Party Processors and Data Sharing on 10naga

We at 10naga use third-party service providers to process your data: payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank-transfer processing), identity verification providers (for KYC document verification), customer support platforms (for chat and email), and hosting providers (for server infrastructure). These processors are contractually bound to protect your data and use it only for the services we engage them to provide.

We do not sell your personal data to third parties. However, we may share anonymised, aggregated data (e.g., "non-specific info of our players access 10naga from Jakarta") with analytics partners to help improve our services. This data cannot identify you.

Cookies and Tracking on 10naga

We at 10naga use cookies to keep you logged in, remember your preferences, and analyse how you use our platform. Cookies are small text files stored on your device. Functional cookies are necessary for 10naga to operate (login sessions, security tokens). Analytics cookies help us understand which games are most popular and where players encounter technical issues.

You can disable cookies in your browser settings, but this may prevent 10naga from functioning correctly. We do not use cookies to track you across third-party websites — our tracking is limited to the 10naga platform itself.

Your Rights Regarding Data on 10naga

You have the right to request a copy of the personal data we hold about you on 10naga. Submit a request via our support team with your account email, and we will provide a download of your data (name, email, phone, address, payment history, gameplay records) within 14 days.

You have the right to request correction of inaccurate data. If your name, address, or contact details have changed, update them immediately in your account settings. We at 10naga will not modify gameplay records, payment history, or verification documents, as these are required for compliance.

You have the right to request deletion of your data, subject to legal retention obligations. If you close your account on 10naga, we retain your data for 7 years to comply with anti-money-laundering regulations. After this period, we delete or anonymise your records. You cannot request deletion during this 7-year window.

Closing Your Account on 10naga

If you wish to close your account on 10naga, contact our support team. We will process your closure request within 24 hours. Any remaining balance is returned to your registered payment method. Your data is retained for the compliance period (7 years) and then deleted.

For players based in Jakarta, Surabaya, Bandung, Medan, and Semarang, account closure requests are processed during business hours. During holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), closures may be delayed by 1-2 business days.

How We Protect Your Data on 10naga

We at 10naga protect your data using industry-standard encryption (SSL/TLS for transmission, AES-256 for storage), two-factor authentication (optional but recommended for your account), regular security audits by independent firms, and restricted access — only authorised staff can view your data, and only for legitimate business purposes.

While we maintain strong security measures, no system is non-specific info secure. If we detect a data breach, we notify affected users within 48 hours and cooperate with relevant authorities. We encourage you to use a strong, unique password on 10naga and never share your login credentials.

Contacting Us About Privacy on 10naga

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team via in-app live chat, email, or the help centre. We operate in English and Indonesian and respond to privacy inquiries within 7 business days.

You can also reach our data protection officer directly to escalate privacy concerns. All data subject requests and complaints are logged and reviewed for patterns that may indicate systematic issues.

Changes to This Privacy Policy

We at 10naga may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. Material changes are notified to your registered email at least 30 days before they take effect. Continued use of 10naga after such notification constitutes your acceptance of the updated policy.

Our privacy practices are designed to be transparent and fair. We remain committed to protecting your personal data while providing you with reliable entertainment services across live-dealer tables, sportsbook markets, slot games, and esports on 10naga.